Shipping and Return Policy

Shipping and Return Policy

Effective Date: 10/10/2024

At Arrmas.ae, we aim to provide you with a seamless shopping experience, including reliable shipping and a hassle-free return process. Please review our policies below:

Shipping Policy

Shipping Locations

We offer shipping across all Emirates within the United Arab Emirates (UAE).

Delivery Timeframe

  • Standard delivery: 1-3 business days.

Shipping Charges

  • Free shipping on orders over 5000 Dependeing on the amount of the products 
  • A flat shipping fee of 25 for normal 100 AED for Express applies to orders below this amount.

Order Tracking

Once your order is shipped, you will receive an email or SMS with a tracking number to monitor the status of your delivery.

Secure Packaging

All items are carefully packaged to ensure they arrive in perfect condition. For high-value items like gold and jewelry, additional protective measures are taken to guarantee security.

Failed Deliveries

If a delivery attempt fails due to incorrect address information or absence of the recipient, we will contact you to reschedule. Additional delivery charges may apply for repeated attempts.

Return and Exchange Policy

We strive for your complete satisfaction with every purchase. If you are not fully satisfied, we offer the following return and exchange options:

Eligibility for Returns

  • Items must be returned within 7 days of delivery.
  • The item must be unused, in its original packaging, and accompanied by proof of purchase (invoice).
  • Returns are not accepted for perfumes or opened/used items due to hygiene reasons, unless defective or damaged.

Non-Returnable Items

  • Customized jewelry or engraved items.
  • Items on clearance or marked as "final sale."

Return Process

  1. Contact our customer service team at Info@arrmas.ae to initiate the return process.
  2. Provide details of the order and reason for the return.
  3. Our team will arrange for a pickup or provide instructions for sending the item back.

Refunds

  • Refunds will be processed within 7 business days after the returned item has been inspected and approved.
  • Refunds will be issued via the original payment method or as store credit, based on your preference.
  • Shipping fees are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

Exchanges

Exchanges are subject to product availability. If the desired item is unavailable, you may opt for a refund or store credit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost.

Contact Us

If you have questions about our Shipping and Return Policy, please reach out to us:

  • Email:  Info@arrmas.ae
  • Phone: 971544007343

Thank you for choosing Arrmas.ae. Your satisfaction is our priority!

More Knowledge

The difference between a Pendant Vs a Necklace and Vs Locket

The difference between a Pendant Vs a Necklace and Vs Locket

by Arrmas ae on Jan 26, 2025
Understanding the distinctions between necklaces, pendants, and lockets can help you choose the perfect piece of jewelry for any occasion. Here's a concise overview: Necklace: A necklace is an ornamental chain or string worn around the neck, often adorned with decorative elements such as beads, gemstones, or charms. It serves as a standalone piece of jewelry that enhances the wearer's appearance. Pendant: A pendant is a decorative item designed to hang from a chain, cord, or necklace. It can feature various designs, including gemstones, symbols, or personalized engravings, adding a focal point to the necklace. Locket: A locket is a specific type of pendant that opens to reveal a small compartment inside. Traditionally, lockets hold sentimental items like photographs or tiny mementos, allowing the wearer to keep cherished memories close. In summary, while all lockets are pendants, not all pendants are lockets. A necklace refers to the entire piece worn around the neck, which may feature a pendant or locket as its centerpiece.  

An Expert Guide to Choosing the Perfect Watch for Women

by Arrmas ae on Jan 03, 2025
Choosing the perfect watch for a woman involves balancing functionality with personal style. Key factors to consider include her style preferences (classic, modern, or lifestyle-oriented), wrist size and case shape, material (metals and straps), and color compatibility with her wardrobe and skin tone. Additionally, decide on the movement type—quartz, mechanical, or automatic—based on her needs and appreciation for craftsmanship. Set a budget that aligns with her tastes, from affordable brands to luxury options, and consider extra features like water resistance or complications for added functionality. A thoughtful selection ensures a timeless accessory she'll cherish.

Gold Purity

by Arrmas ae on Dec 03, 2024
Gold purity is measured in karats (k), indicating the percentage of pure gold in an alloy. The higher the karat number, the purer the gold. Here’s a breakdown of each purity level and the differences:   24 Karat (24k) Purity: 99.9% pure gold (24 parts gold, 0 parts other metals) Characteristics: The purest form of gold; it's soft, bright yellow, and more malleable. Uses: Generally used in high-value investment pieces rather than in jewelry due to its softness, making it prone to scratches and bending. 22 Karat (22k) Purity: 91.6% pure gold (22 parts gold, 2 parts other metals like silver or copper) Characteristics: Slightly harder than 24k due to added metals; has a rich yellow color but is still relatively soft. Uses: Common in high-quality jewelry in countries like India, but less durable than lower-karat gold. Better suited for intricate designs than 24k but still requires careful handling. 21 Karat (21k) Purity: 87.5% pure gold (21 parts gold, 3 parts other metals) Characteristics: Even more durable than 22k and less prone to wear but still maintains a bright gold color. Uses: Popular in Middle Eastern jewelry; suitable for daily wear but may not hold intricate designs as well as higher-karat options. 18 Karat (18k) Purity: 75% pure gold (18 parts gold, 6 parts other metals) Characteristics: More durable and harder than higher karats, with a slightly less intense yellow color due to the higher alloy content. Uses: Common for fine jewelry worldwide, particularly in engagement rings and watches, due to its durability and balance between purity and strength. Summary Higher-karat gold (24k, 22k) is closer to pure gold, softer, and often used for investment pieces, while lower-karat gold (21k, 18k) is more durable and suitable for everyday wear. The choice depends on the desired balance of purity, durability, and intended use.